Residential Construction – Customer Service Rep

Residential Construction – Customer Service Rep

Orlando, FL


Bring your experience in construction, homebuilding, warranty, customer service, scheduling, etc. and join our client, a Fortune 500 homebuilder, in a high growth division for Polk and Volusia Counties (FL).



  • Top National homebuilder: Market share leader with decades of developments ahead to maintain year-over-year growth.
  • Unique Multi-Branding Strategy: Serves all major customer groups with an emphasis on market-condition adaptation.
  • Stability & growth: Top performing division, exceeded goals set each year for past several years.


What you’ll do:

  • Interact directly with new homeowners on any issues related to the construction of their home (after purchase).
  • Facilitate completion of all customer warranty requests by making the actual repairs and scheduling subcontractors to make the repairs when necessary while maintaining a high level of customer satisfaction.
  • Coordinate with Construction Manager/Superintendent/Field Manager before and after closing.



  • Receive written work orders for repairs to homes and/or verbal instructions from supervisor.
  • May make initial contact with homeowners and schedule inspection appointments.
  • Make necessary repairs to homes, including carpentry work, drywall, texture repair, and painting.
  • Minor electrical, plumbing, and heating/AC repair work from time to time.
  • Schedule and manage subcontractors to make repairs only when a job is extra difficult or complicated
  • Develop/maintain good rapport with contractors/ensure quality work.
  • Deal with the customers daily to assure that the customer’s concerns are addressed in a timely and professional manner.


What you’ll need:

  • Minimum education level – High School Diploma.
  • 1+ years of experience in new home construction customer service.
  • 5+ years of experience in production home building experience required.
  • Strong communication skills – able to interact face to face with customers in their own home.
  • The ability to multi-task and function in a fast-paced environment is essential to handle situations efficiently and effectively to ensure customer satisfaction.

For more information, please email Jeremy Chaffin

at and include your resume

To apply for this job email your details to

Apply using webmail: Gmail / Yahoo / Microsoft Email