Residential Construction – Customer Service Rep

Residential Construction – Customer Service Rep

Orlando, FL

 

Bring your experience in construction, homebuilding, warranty, customer service, scheduling, etc. and join our client, a Fortune 500 homebuilder, in a high growth division for Polk and Volusia Counties (FL).

 

Highlights:

  • Top National homebuilder: Market share leader with decades of developments ahead to maintain year-over-year growth.
  • Unique Multi-Branding Strategy: Serves all major customer groups with an emphasis on market-condition adaptation.
  • Stability & growth: Top performing division, exceeded goals set each year for past several years.

 

What you’ll do:

  • Interact directly with new homeowners on any issues related to the construction of their home (after purchase).
  • Facilitate completion of all customer warranty requests by making the actual repairs and scheduling subcontractors to make the repairs when necessary while maintaining a high level of customer satisfaction.
  • Coordinate with Construction Manager/Superintendent/Field Manager before and after closing.

 

Responsibilities:

  • Receive written work orders for repairs to homes and/or verbal instructions from supervisor.
  • May make initial contact with homeowners and schedule inspection appointments.
  • Make necessary repairs to homes, including carpentry work, drywall, texture repair, and painting.
  • Minor electrical, plumbing, and heating/AC repair work from time to time.
  • Schedule and manage subcontractors to make repairs only when a job is extra difficult or complicated
  • Develop/maintain good rapport with contractors/ensure quality work.
  • Deal with the customers daily to assure that the customer’s concerns are addressed in a timely and professional manner.

 

What you’ll need:

  • Minimum education level – High School Diploma.
  • 1+ years of experience in new home construction customer service.
  • 5+ years of experience in production home building experience required.
  • Strong communication skills – able to interact face to face with customers in their own home.
  • The ability to multi-task and function in a fast-paced environment is essential to handle situations efficiently and effectively to ensure customer satisfaction.

For more information, please email Jeremy Chaffin

at jchaffin@riogrp.com and include your resume

To apply for this job email your details to jchaffin@riogrp.com

Apply using webmail: Gmail / Yahoo / Microsoft Email